Frequently Asked Questions

Services

  • Bathroom

    - mirrors cleaned

    - dusting all shelves, dusting lights, and dusting vents

    - shower & tub scrub, shower tiles/glass cleaned

    - toilet cleaning

    - sinks and faucets washed and shined

    - counters wash & tidy

    - mats shaken and vacuumed

    - floors vacuumed and mopped

    - garbage/recycling/compost emptied and bins re-lined

    Kitchen

    - countertops, backsplash cleared, scrubbed and tidied

    - cleaning exterior of all large appliances

    - floors vacuumed and mopped

    - mats shaken and vacuumed

    - garbage/recycling/compost emptied and bins re-lined

    Living Areas / tasks throughout whole home

    - Floors swept/vacuumed & mopped

    - dusting

    - surfaces dusted & wiped

    -garbage/recycling/compost emptied and bins re-lined

    **Add-ons must be selected during booking for additional cost + time added to booking**

  • Bathroom

    - mirrors cleaned

    - dusting all shelves, dusting lights, and dusting vents

    - shower & tub scrub, shower tiles/glass cleaned

    - toilet cleaning

    - sinks and faucets washed and shined

    - counters wash & tidy

    - bathroom items dusted/cleaned (bottles, toothpaste holders, soap holders, etc.)

    - mats shaken and vacuumed

    - floors vacuumed and mopped

    - garbage/recycling/compost emptied and bins re-lined

    - window sills washed

    - spot clean walls and doors

    Kitchen

    - countertops, backsplash cleared, scrubbed and tidied

    - cleaning exterior of all large appliances

    - floors vacuumed and mopped

    - mats shaken and vacuumed

    - garbage/recycling/compost emptied and bins re-lined

    - window sills washed

    - clean exterior of small appliances (kettles, toasters, microwaves, coffee makers, etc.)

    - dust anything on kitchen counters (knife stands, bottles, etc.)

    - clean interior of microwave and/or toaster ovens (toaster ovens stain and stains may not be able to be removed)

    - empty crumb traps from toasters/toaster ovens

    - spot clean walls and doors

    Living Areas / tasks throughout whole home

    - Floors swept/vacuumed & mopped

    - dusting

    - surfaces dusted & wiped

    - all baseboards cleaned throughout

    - spot clean walls and doors

    -garbage/recycling/compost emptied and bins re-lined

    - window sills washed

  • -the lifespan of vacuums is quite short with many hours of use each day, so we need to offset the cost of buying vacuums frequently.

    -we do not re-use mops from home to home for hygienic reasons so these also have to be replaced each time a client does not have one

    -bulky items like vacuums and mops require the cleaner to drive or order a rideshare, instead of taking transit and riding a bike, so we need to offset the cost of travel caused by these items.

    -for obvious reasons toilet brushes cannot be reused from home to home and they need to be re-purchased for each home

  • To keep your home in tip-top shape we recommend weekly or bi-weekly cleans. You can also book monthly cleans.

  • You don’t have to do anything to prepare for your clean - however we do recommend that as much clutter as possible is removed from the floors to ensure the best cleaning possible.


    For Oven Cleaning: please make sure your oven has been turned off at least 1 hour prior to the appointment.

  • We can clean interiors of appliances (interior of fridge, oven, toaster oven, ,etc.), but these services are not included in packages. Please choose the appliance cleanings as an add-on to your appointment.

    Appliance cleaning (oven interior and fridge) are included in Move-Out Cleaning Only.

    In order to guarantee an appliance cleaning, the correct add-on must be selected during the booking process. This will ensure that there is enough time in your booking and that the cleaner will bring oven cleaner, as this is a specialty product we do not normally carry.

  • No, as our insurance only covers interior cleaning. The exception to this would be sweeping balconies, front porches and entryways that are attached to your home.

  • Absolutely! We love dogs, cats, and all other pets. We ensure that all of our cleaners are comfortable around animals. We are also experts when it comes to pet hair removal. We are dedicated to mostly using non-toxic products that are safe for use around animals.

  • We want our customers to be satisfied with every clean. If you are not, please reach out to us at bellwoodscleaning@gmail.com and we will make it right.

  • This is an extremely rare occurence, but please contact us as soon as possible so that we can work with our insurance to replace or repair the item in a timely fashion.

  • If you are booking a move-out clean/tenant turnover where the previous occupant smoked and has moved out, we can offer specialized cleaning to deodorize the space as an add-on.

    We do not clean spaces where cigarettes are regularly smoked indoors. This policy is to ensure we can provide the best and safest possible working conditions for all of our cleaners. 420 is ok as long as smoking is not occuring at the time of cleaning.

  • Yes! Many people have strong preferences for the products they use in their home, and that’s okay! Either way, we always make sure to arrive with all the products (sprays, sponges, cloths etc) we need to clean your home.

    All we ask is that every home provides their own toilet bowl brush(es), vacuum and mop. You can leave the rest to us! Your cleaner can provide a vacuum, mop and bucket upon request for an additional charge.

    For any allergies or scent preferences, feel free to let us know in your booking form so that we can accommodate your requests.

Booking & Scheduling

  • Head to www.bellwoodscleaning.com/book-now

    You can also email bellwoodscleaning@gmail.com if you have additional questions before booking.

  • We cannot guarantee same-day bookings at this time. We ask that all appointments are booked at least 48 hours in advance to ensure we can accommodate any add-ons and acquire specialty products if needed.

  • Our website booking opens 48h ahead of the current time.

  • Yes, our minimum booking time for all cleaning services is 2.5 hours.

  • Please use our free quote calculator to generate the price and timing of your booking, or email us at bellwoodscleaning@gmail.com for any questions.

  • There is no rescheduling fee as long as we are provided with 48 hours notice.

  • Yes, of course you can skip cleans. We understand that life happens, sometimes folks are out of town and that is no problem at all. As per our cancellation policy, we just request at least minimum 48 hours notice so your cleaner has the opportunity to book another appointment.

  • It’s up to you! Feel free to stay home or leave your space when your cleaner is present. However, we do recommend meeting your cleaner if it is your first booking; this helps build a rapport and allows you to verbalize any instructions and/or give your cleaner a walkthrough of the space.

  • For regular maintenance cleaning services under 3 Bedrooms, we will send one cleaner. For deep cleans, post-renovation cleaning, move-out cleaning or appointments with 2 or more add-ons, we will typically send 2 cleaners. Spaces with very large square footage may require a team of up to 4 cleaners.

  • Yes, we will always prioritize sending the same cleaner upon request. If your regular cleaner is sick, on leave, or unavailable for your requested booking, we will ask you if you can reschedule or arrange for another cleaner to come.

  • Yes, you can. If you would like to give someone else on our team a try, you can let us know by leaving a note in your booking instructions.

  • If this occurs, your cleaner will communicate to you and provide an approximate estimate of how much time is needed. We will not go overtime/stay longer without receiving your consent first.

  • Yes, punctuality is important to us and we will always aim to start cleaning at your booking time. In the event your cleaner is running late due to transit or weather conditions, we will reach out to you to inform you and provide an ETA.

Payment

  • Once your cleaning service is completed, you will be sent an email with your itemized Invoice and link for secure payment.

  • Use the links provided in your invoice to pay via credit card or e-transfer to bellwoodscleaning@gmail.com.

  • No, we do not accept cash as payment, but many clients opt to tip their cleaners in cash.

  • If the cleaner arrives at your scheduled appointment time and cannot contact you or access your space, we will attempt to contact you and rectify the situation. If we cannot get in contact with you and the cleaner still cannot access your home, a “lockout fee” of $50 will be charged.

  • Yes, it is quite common for folks to tip their cleaner. Tipping is not mandatory by any means, we pride ourselves on our fair-wage structure but any amount is always greatly appreciated by cleaner!